# Public Complaints Form When you enable complaints, a public form becomes available on your Public Portal where anyone can lodge a formal complaint against your RTO. *** ## Finding Your Form Link Go to [**Settings → Complaints**](https://app.rtosafe.com.au/ComplaintsSettings). When complaints are enabled, you'll see your **Public Complaints Form URL** with a copy button. Share this link: * On your website's complaints page * In your complaints policy * In student handbooks or enrolment materials *** ## What Complainants See The form is titled "Lodge a Formal Complaint" and displays your RTO name and code. Before submitting, complainants must acknowledge they've read your complaints policy (the one you selected in settings). **The form collects:** * **About the complainant**: Who they are (student, employer, staff member, etc.), name, email, phone, and student ID if applicable * **About the complaint**: Type of issue, date of incident, staff involved, and a detailed description * **Steps already taken**: Whether they've tried to resolve the matter informally first * **Desired outcome**: What they want to happen as a result * **Supporting evidence**: Optional file attachments (PDF, Word documents, images up to 10MB each) Complainants must declare the information is true and accurate before submitting. *** ## After Submission Complainants see a confirmation page showing: * Their complaint reference number (e.g., CPL-25-7X9Q4F) * The email address where they'll receive updates * When they can expect an acknowledgement (based on your configured timeframe) They also receive an email confirmation with the same details.