# Continuous Improvement
Continuous improvement initiatives help you capture opportunities for improvement, track the actions you're taking, and evidence outcomes for audits.
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## When to Use This
Create a continuous improvement initiative when you:
* Identify something that could work better
* Receive feedback from students, staff, or industry
* Complete an internal audit and find areas to address
* Respond to a complaint or risk
* Review validation outcomes
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## Creating an Initiative
1
Go to [**Continuous Improvement**](https://app.rtosafe.com.au/ContinuousImprovement) in the main navigation
2
Select **Create**
3
Fill in the required fields:
* **Opportunity for Improvement** — what you've identified that could be better
* **Actions Required** — what you'll do about it
* **Responsible Staff** — who owns this initiative
* **Status** — typically start with `Open`
4
Optionally add:
* **Due Date** — when this should be completed
* **Area** — categorise the initiative (e.g., Training, Assessment, Admin)
* **Source** — where this came from (e.g., Internal Audit, Student Feedback)
5
Select **Create**
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## Attaching Evidence
Use the **Files** section on an initiative to upload supporting documents — meeting minutes, revised procedures, training records, or any other evidence of the improvement work.
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## Completing an Initiative
When you've finished the improvement work:
1. Open the initiative and select **Edit**
2. Change the **Status** to `Completed`
3. Fill in the **Outcome Summary** — describe what was achieved
4. Select **Save**
The Outcome Summary only appears when you select `Completed` or `Closed` status. Use it to document what actually happened.
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## Understanding Statuses
| Status | Meaning |
| ------------- | ------------------------------ |
| `Open` | Identified but not yet started |
| `In Progress` | Actively being worked on |
| `Completed` | Finished successfully |
| `Closed` | Stopped without completion |
The **Open** tab shows initiatives with `Open` or `In Progress` status. The **Closed** tab shows `Completed` and `Closed` items.
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## Adding Tasks
If an initiative requires multiple steps, use the **Tasks** tab to break it down into smaller pieces of work. Each task can be assigned to a staff member with its own due date.
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## Viewing History
The **History** tab shows a complete audit trail of all changes — when the initiative was created, who edited it, when links were added, and when documents were attached.