# Managing Feedback Once feedback is recorded, you need to review it and decide what action to take. *** ## Workflow Each piece of feedback moves through these statuses: | Status | Meaning | | ------------------- | ------------------------------- | | `New` | Recorded, not yet reviewed | | `Under Review` | Being evaluated | | `Actioned` | Action taken | | `No Action Required`| Reviewed, no action needed | When closing feedback, choose **Actioned** if you did something about it, or **No Action Required** if you reviewed it and decided no response was needed. Either way, record why — this shows auditors you didn't just dismiss it. *** ## Recording Communication Use action logs to document how you handle feedback — emails sent, phone calls, meetings, or internal notes. You can attach files to each action (like a copy of an email). This creates a timeline showing what was done and when. *** ## Linking to Follow-Up Work From a feedback record, you can create linked: * **Continuous Improvements** — turn feedback into improvement initiatives * **Risks** — document risks the feedback revealed * **Tasks** — assign specific follow-up work When you action feedback, any linked items are summarised in your action notes. *** ## Editing and Reopening You can only edit feedback while it's `New` or `Under Review`. Once closed, the edit option disappears — this protects the audit trail. If you need to make changes or take further action on closed feedback, use **Reopen** to return it to `Under Review` first. *** ## History Every feedback record keeps a full history of changes — when it was created, edited, actioned, and by whom. Check the **History** tab if you need to see what happened or demonstrate your process to an auditor. *** ## Trends Report Go to [**Reports → Feedback Trends**](https://app.rtosafe.com.au/Reports/FeedbackTrends) to see patterns across your feedback — volume over time, breakdown by category and stakeholder type, and tone distribution. Use this to spot recurring themes or areas getting more negative feedback.