Set Up Quality Indicator Surveys
RTOSafe can host the Learner Questionnaire and the Employer Questionnaire for you. Each has a public link you share with learners and employers. Responses come straight back into RTOSafe, grouped by calendar year, ready for your annual quality indicator summary.
When to Use This
Under the Data Provision Requirements, RTOs report quality indicator data to ASQA each year. The summary draws on the Learner and Employer Questionnaires completed over the previous calendar year, along with response rates, trends and the actions you’ve taken in response. Check ASQA’s website for the current due date and any exemptions.
Related to Standards for RTOs 2025, Standard 4.4: monitoring and evaluating your performance, including collecting and analysing feedback from students, staff, industry and employers.
Before You Start
Your Public Portal must be turned on in Settings → Public Portal.
Steps
Turn on the surveys
Go to Settings → Quality Indicators and turn on Enable Quality Indicator surveys. Quality Indicators then appears in the main menu under People & Engagement.
Copy the links
Go to Quality Indicators. The Public survey links section has one link for the Learner Questionnaire and one for the Employer Questionnaire. Use Copy link on each.
Share them
Send the links to learners and employers at the points that suit your RTO, such as course completion or the end of a placement. You can reuse the same links all year.
What Respondents See
Respondents see your logo and name, followed by the standard questionnaire. Every question is optional, and they only need to answer one to submit. The form tells them their response is anonymous, and it doesn’t ask for their name or link the response to an enrolment.
Quality indicator responses are kept separate from your Feedback Register. They don’t create feedback records, so they won’t appear in the register or the Feedback Trends report.
What Happens Next
Responses are counted by year and quarter on the Quality Indicators page. See Review Quality Indicator Results to read the results and export them.
RTOSafe doesn’t know how many learners or employers you sent the links to. Keep your own count so you can work out response rates for your summary.